I’m Justin Lambakis, an award winning instructional designer and multimedia specialist who’s all about creating training that actually sticks (because what good is learning if it’s forgotten?). My work isn’t just about developing courses; it’s about smart, results-driven learning experiences that speak to your organization’s goals, keep your learners engaged, and deliver measurable outcomes.
With a strong grounding in adult learning theory, I design training that taps into how people actually want to learn by using real-world scenarios that capture attention and make learning relevant. Whether it’s eLearning, instructor-led sessions, virtual training, simulations, or job aids, At the end of the day, I’m here to help your team learn, retain, and actually enjoy the process. Let’s create training that learners want to keep coming back to, even if they never thought they would.
Whether you need a full-scale training program or interactive eLearning modules, I deliver solutions designed to meet your specific goals. My services go beyond traditional learning, combining cutting-edge technology with innovative strategies that drive real-world application and measurable results. Every solution is crafted to engage learners through relatable stories and real-life scenarios, turning training into an impactful journey that resonates and delivers lasting impact.
Client: Google
Challenge: Inefficiency of customer support agents using support software
Solution: Designed a gamified simulation module with real-world scenarios that allowed agents to practice skills in a dynamic, interactive format
Outcome: 30% reduction in call times, resulting in faster issue resolution and improved customer satisfaction
Client: Snapsheet
Challenge: Low learner engagement in existing training
Solution: Developed interactive eLearning modules and job aids to reinforce takeaways, helping agents use the app more efficiently
Outcome: Significant increase in training engagement and retention, resulting in a measurable return on investment
Client: The Valla Group
Challenge: Lack of effective, modern sales training resources
Solution: Designed a comprehensive, up-to-date sales training program covering key sales concepts through real-world applications and interactive elements
Outcome: Award-winning solution that increased sales team performance and knowledge retention across departments
What are your current training challenges, and what changes are you looking to see?
Who are your learners, and what are their unique needs and motivators?
How does this training align with your organization’s larger goals, such as productivity improvements, employee retention, or skill development?
Design Blueprint: I outline learning objectives, key content, and engagement strategies, ensuring alignment with your goals.
Prototyping: Early prototypes provide a preview of the visual style, tone, and functionality, allowing for your feedback.
Interactive Development: Using tools like Articulate Storyline, I build features like branching scenarios and simulations to enhance engagement.
System Compatibility: I ensure that the training solution is compatible with your LMS, supporting SCORM or xAPI tracking.
Facilitator Training: If blended elements are included, I provide onboarding for facilitators to maximize impact.
Launch Support: I assist with rollout and offer support to address any initial adjustments needed.
Impact Assessment: We measure results through key metrics like engagement, completion rates, and knowledge retention.
Learner Feedback: Gathering insights from learners to identify strengths and areas for improvement.
Continuous Optimization: Based on data and feedback, I recommend updates or enhancements to keep the training relevant and effective.